Application Support Engineer

£26,000 - £32,000 (+ £4k car allowance)

Job Title: Application Support Engineer Job Type: Full Time / Permanent Location: Home Based Salary: £26,000 - £32,000 (+ £4k car allowance) Skills: Application Support, JavaScript, JSON, SQL, Customer Service Are you passionate about delivering the highest Customer Service and want to work within a fast paced and growing software company? Are you looking to secure a role with a UK Top 2 Software Company and a Top Rated Glassdoor employer? We are looking to recruit an Application Support Engineer to join a global software & solutions organisation. Working as part of my client’s Digital Learning Solutions team you will be responsible for providing 2 nd line support on market leading software that is utilised by customers in the private and public sector. These products include a learning platform, learning apps, eLearning content and more. Responsibilities: Respond to inbound customer support issues raised via the helpdesk system, in a timely fashion, in line with customer SLAs, and always ensuring use of appropriate language, and tone Become a product expert, and then stay abreast of the latest updates to the product to ensure that you can answer as many support queries as possible without escalation Become knowledgeable in content creation tools (e.g. Articulate Rise) Work with members of the Support and Operations teams to create customer facing documentation and training materials, including maintaining the service desk knowledgebase. This will include creation of media in multiple formats including eLearning courses, How To/Features Explained articles, FAQs and demonstration videos Testing, reproducing, and documenting technical problems reported by customers to a standard where the issue is actionable and the resolution verifiable by the development team Produce scripts and similar tooling to streamline support and implementation processes, assisting the Technical Operations, and Solutions Project, Manager in improving the productivity of the Support and Operations teams, and reducing reliance on the software development team for routine issues About The Company My client are a leading provider of digital solutions and managed services for public sector and regulated markets. They help organisations around the world to deliver better outcomes for people and places. Recognised Gold Standard ‘Investors in People’ My client’s exceptional team and culture sets them apart. They take great pride in their people and culture – supporting and celebrating the talents, qualities and vital contributions of everyone in the global team. The company are recognised as Gold (standard) ‘Investors in People’ Diversity Leader, ranked as one of the top European companies for workplace diversity and equality - Financial Times 2022. Flexible working Employee Awards Range of benefits   In return my client can offer a competitive salary & package and the opportunity join a leading software and solutions company that has gone through a sustained period of growth.

Job Type : Permanent

Job Role : Application Support

Job Unique ID: JOBID-116

Location Area : South West

Closing Date : Mon, 13 Jun 2022 23:59:59 GMT

Posted By : Angelika Zaucha

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