Internal Account Manager

Internal Account Manager Salary: £25,000 – £27,000 dependant on experience + annual bonus, private medical cover, achievement recognition scheme Location: this is a hybrid role with 2 - 3 days a week in the office based in Newcastle under Lyme. Please note, for the first 6 months, you will be required to be in the office on a full time basis for training. Key skills – Customer service / relationship management experience, Fleet knowledge (desirable but not required), passion for delivering great service, excellent written and verbal communication skills We currently have an exciting opportunity for an experienced Internal Account Manager to join one of the UK’s leading fleet management companies. This company has provided end to end fleet management solutions for over 20 years! They have an outstanding reputation and provide services to massive global organisations. About the role: Purpose of Role To support the delivery of industry leading customer service & operational account management to our customers; working collaboratively with other team members to ensure that SLAs and KPIs are met in full at all times. To focus on first time fix issue resolution and a positive customer outcome in every case.  To continually focus on improvement to customer service delivery. Key Accountabilities To own the customer and the end to end processes associated to the customer, with a specific focus on developing meaningful relationships with client key contacts. To deliver accountabilities in line with objectives and personal development plan set. To make decisions based on the customer’s priorities and internal business deliverables, with decisions based on best intentions using handbooks/rulesets/company policy. Ensure contractual requirements are met in full, demonstrated through KPI performance, ensuring that we meet our client SLAs at all times. To identify updates for client handbooks to ensure that they are correct, relevant, and aligned to our scope of works. Collaboration with team members to ensure all client contracts are supported effectively. To ensure that data quality is maintained, highlighting, or correcting any errors or omissions. To provide customer reporting with complete accuracy in line with customer date requirements. Efficiently resolve or escalate enquiries or complaints, with a focus on delivering the best possible outcome for the client/driver. Undertake and support ad-hoc projects and implementations as required. Support the training and development of team members through knowledge transfer and learning review (subject matter expertise and buddying). Work closely with Account Managers and key stakeholders to ensure that processes relating to client accounts are up to date and accurate. Experience Client oriented mind-set to understand client needs, provide appropriate advice and anticipate reactions MS Office skills – esp. Outlook Advanced excel skills (vlookup, pivot tables etc.) Strong data analysis and interpretation Ability to work independently to tight deadlines Motivated to support the team to meet clients SLA’s / KPI’s Strong verbal and written skills Attention to detail Document management skills Time management skills Fleet knowledge (desirable but not required)

Job Type : Permanent

Job Role : Customer Advisor

Job Unique ID: JOBID-303

Location Area : West Midlands

Location : Home-Based

Closing Date : Wed, 03 May 2023 23:59:59 GMT

Posted By : Laura Ball

apply