Systems Delivery Advisor

Systems Delivery Advisor (software implementation) Workforce software solutions Home-based + occasional meetings in Derbyshire £28,500 + comprehensive UK Employee Benefits   Do you excel in providing first class customer support implementing bespoke software?    We are recruiting for a Customer focussed individual to support our Clients Customers as they onboard their market leading Occupational Health Software solution.  You will be responsible for gathering and documenting each Customer configuration requirements, training new Users of the software and providing post implementation Customer support.   Responsibilities: Perform site visits and virtual meetings (Configuration Meetings etc.) to fully gather new and existing customer requirements directly for implementation of new projects. Produce documentation (Configuration Document etc.) Support the Customer throughout to ensure that all requirements are gathered and fully understood by all parties prior to delivery. Perform site visits and virtual meetings (Configuration Demonstration Meetings; Pre-Training Assessment Meetings etc.) to demonstrate the produced configuration and assess this in the customer’s environment ahead of Training Events. Deliver System Training to the customer as required by the needs of the business or as cover for the primary training resource. Provide delivery of post implementation customer care initiatives. About You Essential Skills: 3+ years’ experience of working in either a Software Training role OR Application Support role OR Service Desk role, providing excellent customer service skills supporting bespoke software / Application Experience of configuration of Application front ends, to align Applications with business needs Software / Application end User training / demonstration experience.  Occupational Health / Workforce software solutions would be ideal but not essential Strong interpersonal skills and the ability to listen and communicate effectively with people at all levels. Strong time management / planning/scheduling skills to be able to work on multiple tasks in parallel, keeping track of and progressing each independently.  

Job Type : Permanent

Job Unique ID: JOBID-44

Location Area : Home Based

Closing Date : Mon, 28 Feb 2022 23:59:59 GMT

Posted By : James Crawford

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